To confirm your booking, we usually require a deposit or card details which will be communicated by our events team.
If you have been quoted a minimum spend, this is met with all food and beverages on the day, this includes VAT and excludes a discretionary 13.5% service charge. If your final spend on the day falls short of your agreed minimum spend, the remaining balance will be charged or retained.
All cancellations need to be received in writing to 20storiesevents@evolvcollection.com.
Cancellation policy: Cancel with more than 6 months’ notice = no charge. 6 to 1 months’ notice = forfeit 50% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies. Under 1 months’ notice = forfeit 100% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies.
Over our 6 week Christmas period (last 2 weeks in Nov, and throughout Dec) this notice increases to: Cancel with more than 6 months’ notice = no charge. 6 to 3 months’ notice = forfeit 50% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies. Under 3 months’ notice = forfeit 100% of your agreed minimum spend, or the total deposit paid/card authenticated amount where no minimum spend applies.
If you reduce guest numbers within 6 months of your booking date, we reserve the right to charge cancellation fees.
Please ensure your booking numbers are final 7 days prior to your event, as any drops outs may be charged for/we may not be able to accommodate any additional guests without notice.
Table allocations are done on the day, and we cannot guarantee a certain area (unless otherwise agreed in writing by your event manager).
If you are more than 15 minutes late on the day, your table may be given to another party and a refund will not be given.
ID may be required as proof of age. Under 18’s are not permitted on the terrace after 7pm.
We favour a glamorous dress code and advise against any fancy dress.
Unfortunately, we do not allow decorations or balloons to be brought in, unless you are in the Private Dining Room.
Groups will be refused if intoxicated or deemed a security risk. Entry to the venue is entirely at the management’s discretion.
Where we require a food and beverage pre-order, this needs to be sent to the events team no later than 7 days prior to the booking date. Bookings of 10 guests or more require to pre-order from our Set Menus.
We change our menus seasonally therefore they are subject to change. If we require you to pre-order food, we will always attach the menu you should order from closer to your event date.
Always notify our team of any allergies and intolerances on arrival.
We reserve the right to book out certain areas of the venue, so never guarantee which spaces are accessible on the day.
The terrace is open to the elements with no roof, however it is sheltered with some umbrellas and heaters. We just need to remind you at this point that we aren’t in control of the Manchester weather. Should it rain on the day, we are unable to accommodate you inside or move the booking.
On occasion, we book the full venue out exclusively for private events and may need to cancel your group. Should this happen, we will give you as much notice as possible and assist in moving your booking.
Please note we are a cashless venue, so please settle bills with credit or debit cards.
